Hyster-Yale Case Study

Since 1989, Hyster-Yale has provided worldwide-distribution and support for materials handling equipment including lift trucks, narrow-aisle warehouse trucks, and heavy-duty container handling equipment.

Hyster-Yale was going through the process of supporting dual-branded dealers and needed to improve the delivery of critical sales, marketing, and training material for the sales and service departments at the dealer level. The situation was further complicated by a variety of point solutions that either needed to be integrated or eliminated entirely.

The list of solutions were delivered in LogicBay’s PRM system that integrated with Salesforce.com, allowed for improved communication up and down sales and service channels, and provided Hyster-Yale dealers with the information they needed when they needed it.

Need to improve partner communication and efficiency?