Global Leader in Heavy Equipment Case Study

The World leader in construction and mining equipment faced a need to directly engage and develop their global distribution channel at all levels including all customer facing job roles and all sales and service positions.

With an independent, worldwide dealer population of over 60 thousand service technicians, 20 thousand sales professionals, and thousands of executive stakeholders serving virtually every inch of the world, this deployment required leading-edge enabling technologies, a “think globally—act locally” perspective and an Internet acceleration technology to ensure a good experience by dealers and their branch offices throughout the world.

A comprehensive PRM deployment unified all facets of distribution channel development into a single, easy- to-use portal with distributed centers of excellence. The Performance Center’s unified core technologies included Marketing Communications Management, Learning Management, Performance Management, Content Management and Social Management.

Need to administer training and certification throughout the channel?