The Top Five Wrong & Right KPIs Used By VPs Of Channel Sales

Posted by Seth Jacobsen on Aug 15, 2017 9:25:00 AM

Even the most sophisticated, global, multi-billion-dollar annual sales channel organizations make these same basic mistakes over-and-over again.  Why do they keep choosing the wrong KPIs (Key Performance Indicators) to select, measure, and track their partner’s performance? They do this because they are choosing the “obvious” metrics that, with little thought, appear to be the right ones to focus on.  Unfortunately, these decisions are costing channel organizations millions of dollars in missed growth opportunities and profitability.  Let’s start with the top five worst KPIs to select for your channel organization:

1) Choose the Largest Partners to Recruit: Select the largest partners based on overall revenue.

  • Metric: Focus on the partners with the most salespeople and largest revenue.
  • Why Wrong: The largest partners are also the hardest to gain their attention and commitment and may be less profitable on average vs. smaller partners.

Topics: PRM Best Practices, Partner Collaboration, Channel Marketing Strategy, kpi

Five Key Factors That Are Reshaping Content Marketing

Posted by Kellie Auman on Aug 10, 2017 12:30:00 PM

Content marketing may still be the most effective way of conducting online outreach – but it’s not easy.  In many ways, content market and SEO are more difficult than traditional marketing because of how quickly the landscape changes.  Shifts in buyer behavior to changes in technology can completely rewrite the rulebook at a moment’s notice. Today, we wanted to discuss some of the key changes that are happening, along with how you and your sales partners can build better content marketing together.

Topics: PRM Best Practices, Partner Collaboration, Channel Marketing Strategy, content marketing, thought leadership

Five Ways To Improve Your B2B Customer Engagement

Posted by Kellie Auman on Jul 27, 2017 12:10:00 PM

With ever-changing business environments, recalibrating your marketing and outreach methods are often required  to ensure you and your partners capitalize on new market opportunities.  If it’s been awhile since you’ve evaluated your outreach methods, it’s definitely time to talk strategy with your partners. Technology is rapidly shifting how B2B brands engage with their customers, and your ecosystem needs to be able to shift with the times to keep up.

In this space, new trends are popping up everywhere; listed here are five methods that our clients and partners use to increase their B2B customer engagement.

Topics: Partner Collaboration, Channel Marketing Strategy, customer service, Brand promotion

Three Common Complaints From Sales Partners

Posted by Kellie Auman on Jul 25, 2017 12:35:00 PM

Properly managing a growing indirect-sales ecosystem requires a lot of care and attention, particularly when it comes to problems your channel sales partners may experience during the partnership.  Anything you can do as a channel manager to make their lives easier will pay off in the long run.  Not only will they have more time to devote to selling your products, they’ll have a positive experience during the process. That can really make a difference, particularly in situations where your partners aren’t exclusive and you are, in effect, competing against other brands they’re selling.  

Here, we address three common complaints that sales partners have about their vendors and included ideas and processes to overcome those issues.

Topics: Partner Collaboration, Channel Conflict, Channel Sales Productivity, sales partners

Lead Management: Maximizing Visibility and Velocity of Partner Opportunities

Posted by Kellie Auman on Jul 20, 2017 2:10:00 PM

We were proud to recently host a learning webinar, Lead Management: Maximizing Visibility and Velocity of Partner Opportunities, with Maria Chien of SiriusDecisions.  (You can access a recorded version below.)

Companies that sell through an indirect sales channel face many challenges when it comes to lead management.  Examples include:

  • Alignment between marketing and sales
  • Tracking the progression of leads in the channel
  • Alignment on the 'rules of engagement'
  • Effectively managing a deal registration and lead management program
  • Supporting data to make necessary improvements over time

Topics: lead management, Channel Software, Partner Collaboration, LogicBay Community, channel partners

Four Ways PRM Makes Channel Sales Easier

Posted by Kellie Auman on Jul 11, 2017 1:30:00 PM

Channel sales organizations can’t afford to be disconnected. With so many options available online, in practically every B2B field, both direct- and indirect-sale operations are competing on a relatively level playing field.  An indirect sales system needs to provide a seamless consistent buyer experience to build a strong customer base.  If not, buyers are likely to go with the option that provides the smoothest experience.

That is exactly what a Partner Relationship Management (PRM) solution like ours can help you achieve. PRM takes the principles behind Customer Relationship Management programs, but goes to the next level, allowing you to monitor, manage, and support your sales partners almost as closely as if they were in-house.  In turn, PRM can also make you more attractive to sales partners as well by making their lives easier!

Topics: Partner Collaboration, Channel Partner Onboarding, Marketing Materials, PRM solutions, channel marketing

What Is Channel Conflict & How Can I Avoid It?

Posted by Kellie Auman on Jun 15, 2017 11:10:00 AM

Channel conflict can occur when multiple partners are selling the same product in a market for different pricing. Inevitably, this will create a situation in which your channel partners have to compete against one another and/or your internal sales team. This conflict is not just price-based, but includes friction that can arise from a lack of dealer training, poor communication from company to dealer or merely inefficiently delivering information and applications from too many old legacy sites and systems.  No fear, we plan to help you avoid channel conflict and increase your channel sales. First, it's important to understand how channel conflict impacts your customers, your channel partners and your company.

Topics: Optimize Your Channel, Partner Collaboration, Channel Conflict, PRM solutions, partner program

Managing Data to Support Your Channel Partners

Posted by Kellie Auman on Jun 8, 2017 12:15:00 PM

Any manufacturer that has built a successful sales channel knows that maintaining competitive advantage in the marketplace rests on the ability to evolve as an organization while adapting to the changing needs of their partners. This requires proper planning, consistent communication and an understanding of what it takes to build long-term relationships.  A company’s ability to make good decisions on the path to building positive long-term relationships with its channel partners typically depends on the accuracy and timeliness of data from a variety of sources and systems.

Topics: Optimize Your Channel, Ease of Doing Business, channel management software, PRM Best Practice, Channel Software, Partner Collaboration, channel management, Channel Marketing Strategy, business intelligence, data visualization

Adopting a Mobile-First Perspective

Posted by Kellie Auman on May 25, 2017 1:15:00 PM

Are you encouraging your sales partners to adopt mobile-friendly websites, apps, and systems?  Are you also embracing a mobile-first perspective?  If not, it’s high time you did so!

The Rise Of Mobile Usage

Usage of mobile devices – including smartphones and tablets – to browse the Internet has been growing since the first iPhone. 2016 was the year that mobile browsing overtook desktop browsing in terms of hits.  It was also the year that the Earth saw more smartphones than people. 

With each year, more and more buyers across all demographics embrace mobile online usage.  In fact, they’re coming to expect it.  Failure to provide mobile-friendly sites to buyers is literally risking 50% or more of possible sales.

Topics: Partner Collaboration, Increase Channel Sales, partner enablement, channel revenue growth, mobile technology

3 Questions B2B Sales and Marketing Leaders Should Be Asking Themselves Today

Posted by John Panaccione on May 6, 2016 1:30:00 PM

There’s a lot of buzz going around about how changes in buying habits are forcing changes in selling habits. It’s a pretty basic concept and it goes like this: as consumers, whenever we make a major purchase, most of us start by Googling it.  We learn about what options are out there – we do our own research.  We narrow the field of choices for where to buy – the local store if we want it right now, Amazon, or a favorite retailer online. 

So when we get asked to solve a problem at work, we do the same thing.  Why not?  For millennials, there is no “change” in behavior – that’s the way it’s always been for them.  Us older folks have a bunch of “I remember when…” stories.  “I remember when you had to go to a store to rent a movie.”  “I remember it was cool to have a calling card so I could use any pay phone to call anyone.”  If you’re over 30, it’s a change in buying behavior.  If not, that’s the way it’s always been.  You don’t have as many “I remember when” stories.  Sorry. 

Topics: Build Your Channel, Ease of Doing Business, Partner Collaboration, channel management, Channel Marketing Strategy

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