Three Key Functions Customer Relationship Management Systems Lack

Posted by Kellie Auman on Jul 18, 2017 8:45:00 AM

Many companies use Customer Relationship Management (CRM) systems to coordinate and manage their interactions with customers. CRM software provides an excellent system for automating the sales process as well as storing and analyzing sales data. Although CRM systems are generally recognized as the best tool for managing direct sales, they do not provide an adequate solution for managing indirect sales partners (also known as channel partners).

Vendors who use indirect sales partners face a unique set of challenges because their relationships are far more complex. Channel partners are independent; they are not employees who are part of a direct sales force. In addition, they may be located in different parts of the country (or the world), making communication more difficult. And in many cases, they sell your competitors’ products. A loosely-managed indirect sales force can wind up competing with your direct sales staff – or other channel partners.

Topics: Build Your Channel, lead management, channel management, Channel Sales Productivity, dealer training, channel certification training

Pareto Principle: How to Manage a Growing Roster of Channel Partners

Posted by Seth Jacobsen on Dec 18, 2014 2:50:00 PM

A growing network of channel partners – dealers, VARs, and resellers – can be a very good thing for companies looking to increase revenue, but to those tasked with managing channel relationships, adding channel partners also means adding to the challenge of maintaining and maximizing their engagement with the enterprise. Getting the attention of your channel partners - and maintaining it - is one key challenge. Another challenge is bucking the Pareto principle where 80% of your revenue comes from only 20% of your partners. This scenario leaves most channel managers wondering how to change this dynamic and get most out of their entire channel.

Topics: prm, Scale Your Channel, PRM Best Practice, Partner Collaboration, channel management, channel manager, emerging growth companies, Channel Partner Certification, Increase Channel Sales, Performance, marketing, communication, dealer training

5 Best Practice Ideas for Launching a PRM Solution

Posted by Seth Jacobsen on Dec 11, 2014 2:45:00 PM

We are often contacted by organizations asking us about the best approach they should pursue as they consider a Partner Relationship Management (PRM) solution for their company and their dealer channel. As we reflect on these questions, we have come up with five best practice strategies we think are important for any company considering a PRM solution.


Topics: prm, Build Your Channel, partner relationship management, Partner Portal, best practices, channel management, emerging growth companies, marketing, prm technology, think big, dealer training, PRM solutions

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