LogicBay Company Overview
LogicBay delivers a Partner Relationship Management (PRM) solution to companies that need to establish or grow their indirect sales channels. PRM is both a strategic methodology and a sophisticated technology platform which combine to accelerate revenue and lower costs for vendors and their channel partners. The productivity gains from PRM delight channel partners while enabling companies to manage their indirect sales more efficiently at scale.
Since 2003, LogicBay’s PRM solution has delivered substantial and consistent value to many of the world’s leading companies such as Caterpillar, Daimler Trucks North America, Hyster-Yale, Hewlett-Packard, Texas Instruments, and Riverbed. In addition to these enterprise solutions, the LogicBay PRM has contributed significantly to the success of many small, midsize, and emerging growth businesses.
President & CEO
Chief Executive Officer John Panaccione has over 18 years of experience leading teams that focus on using technology to improve corporate performance. As CEO of LogicBay, John works with leading companies to develop and implement strategies for scaling indirect sales channels using a combination of services and technology that LogicBay offers. Prior to founding LogicBay in 2003, he led sales and marketing for Cognitive Arts, an innovative leader in high end workplace simulation software. Prior to his tenure at Cognitive Arts, John led SumTotal Systems' professional services and technology integration organization, overseeing the operations of over 200 staff in 10 offices located in three countries. John also led MetLife’s corporate Learning Technologies Group for several years that led to award winning initiatives for improving the performance of their sales force and call centers using innovative technology. He led the integration of companies involved in six successful acquisitions during his career. John served for six years on active duty as a U.S. Army officer, mostly as a paratrooper in the 82nd Airborne Division prior to launching his business career.
Chief Technology Officer
Chief Technology Officer Dave Goulet has led engineering teams that develop, deploy, and customize web applications and software solutions for Fortune 500 companies for over 10 years. Dave has pioneered the company's flagship PRM product since its inception in 2004. Prior to helping launch the company in 2003, Dave was director of engineering for the systems integration division and director of development for the custom development division at SumTotal Systems. In various leadership roles, Dave has designed and delivered many custom software solutions to author, deliver, track, and manage corporate performance support data and materials. He also served as creative director for a film and video production company early in his career.
Chief Operations Officer
Chief Operations Officer Michael Shaughnessy has managed numerous large-scale software implementation programs for a variety of Fortune 500 companies. Mike has managed the operations of the company since its launch in 2003, including the migration to a Cloud-based operations model in the mid-2000s. Michael also spent six years as a software engineer for GTE and three years as director of software engineering for Terragon Interactive Inc. before moving to SumTotal Systems where he directed technology implementations and services projects as director of project management.
Chief Financial Officer
Chief Financial Officer Chris Franklin has more than 20 years of public accounting and industry experience. He has extensive experience in the areas of financial management and analysis, cash flow management, budgeting, forecasting, process analysis and improvement. Chris is also a certified public accountant with a master's degree in taxation. Prior to joining the LogicBay team, he was the CFO at Swarovski Optik N. A. where he managed a staff of 14 finance, human resources and IT professionals. He was also a member of the company's management board, responsible for strategic planning and the overall operations of the company.
VP of Customer Success
VP of Customer Success Mark Tebault oversees all aspects of customer care including implementation, enhancements and custom software development, integration with 3rd-party systems, project management, consulting, customer support, product administration and training. Mark has been with LogicBay since 2004. Mark started his career as a software engineer developing authoring tools for Asymetrix in the early 1990s. Mark continued as a Project Manager for Click2Learn.com and Project Director for SumTotalSystems.
VP of Sales & Marketing
VP of Sales & Marketing Seth Jacobsen has more than 10 years’ experience managing indirect sales teams, from both the distributor and manufacturer level. As the VP of Sales & Marketing, he works to align the sales and marketing strategy with our ongoing objective of helping our customers accelerate sales and improve the support of their channel partners. Seth is also responsible for building a network of strategic channel partners that provide our customers with the essential services for a successful PRM program. Seth joined the LogicBay team in 2013, after earning his MBA from UNC Wilmington.
QA Manager Jason Menchenton has over 15 years of experience in quality assurance and software development. Jason has been with LogicBay since 2004 and currently leads the QA team to ensure the quality of the company’s PRM applications with regard to functionality, usability and performance. Prior to joining LogicBay, Jason spent three years as a software developer where he helped design custom document management solutions for various customers.
Support Manager Caro McClenahan has more than 15 years of experience supporting and managing information systems. Caro has worked for the company since its inception in 2003, and has been the Support Manager since 2010. As LogicBay’s Support Manager, Caro oversees our support team and is responsible for customer satisfaction. Caro’s previous work experience included support services, website management, and Web Based Training authoring. Caro earned her Masters of Library and Information Science, with a focus on e-learning and online information retrieval, from the University of Washington.
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