Reinventing Technology and Business Solutions for the Manufacturing Industry

See the FUSE Platform in Action!

View an interactive overview of FUSE including the differences between public and private channels and how to leverage the platform for new product launches, selling training courses, onboard new dealers, and collaborate and communicate with other FUSE members.

Navigating Digital Transformation: Embracing Change in the Distribution Channel

An overview of our Channel Program Services, this three-part resource bundle provides practical steps to establish the current state of your distribution channel, develop a roadmap of improvements to carry forward, and how to align all stakeholders via our formal communication plan.

Get Ahead: Learn about Daimler's program for developing tomorrow's service techs

Struggling to find Technicians?  Learn more about Daimler Trucks North America's (DTNA) Get Ahead program. Specific topics include:

• Trends driving the challenges behind service tech recruitment
• An overview of the Get Ahead program
• How to get involved and more!

Best Practices: Recruiting and Retraining Today's Service Techs

Recruiting, training, onboarding, and retaining service techs is an industry-wide challenge. Here, we explore the context for such challenges and what Daimler is doing to address them. Specific topics include:

• Trends driving the challenges behind service tech recruitment
• Daimler's response: Get Ahead and Finish First programs
• Technician recruitment and retention best practices
• Your comments and questions on the topic

Learning in the Manufacturing Ecosystem: Training and Certification Best Practices

In the manufacturing industry, a well-planned and executed training and certification program is critical. Based on common business challenges we hear from our customers, this Executive Brief provides insights to solving those problems effectively through the help from content providers, training program consultants, and a technology platform.

PRM Best Practices for Managing Your Distribution Channel

This whitepaper provides a practical framework for managing indirect sales channels and how Partner Relationship Management (PRM) technology and best practices can be applied to help build, scale, and optimize the sales channel.

LogicBay's Technology Suite: FUSE vs. PRM

An overview of LogicBay's Technology Suite including benefits, solutions and client examples. 

Carolina Tractor & Equipment Company (CTE) Case Study

A common request - from many Caterpillar dealers, including CTE - is the need to provide employees with direct access to learning content in real time through their own LMS. In CTE’s case the LMS had to meet internal training requirements, provide scalability, and allow for easy administration. 

Assessing Dealer Capacity and Performance: How is Your Network Stacking Up?

It’s common that small to mid-market manufacturers have not fully optimized support and sales enablement for their network of dealers and distributors. To help, we created a Dealer Network Maturity Model that provides a map of the various stages of dealer network development including recommendations and suggested best practices.

Industry 4.0: Technology Insights for Channel Program Optimization

The concept of Industry 4.0 – also known as the fourth industrial revolution – is mostly rooted in data, analytics, autonomous learning, and the internet of things. The impact of smart technology, however, is not limited to the supply chain and manufacturing operations. Opportunities to innovate exist in the sales and distribution channel as well.

Digital Ecosystems: Addressing Five Key Challenges That Manufacturers Face

This article highlights five common business challenges we hear often related to audiences within the manufacturing ecosystem, and how digital platforms and ecosystems for the manufacturing industry are being designed and deployed with specific tools and workflows to meet these challenges.

Emerging Digital Ecosystems for the Manufacturing Industry

This paper outlines a progression that is beginning to take hold in the manufacturing sector – best-in-class companies leveraging digital ecosystems to strengthen key business relationships, grow revenue, and forge valuable customer interactions.