Reinventing Technology and Business Solutions for the Manufacturing Industry

Best Practices: Recruiting, Training and Supporting Service Technicians

Industry Expert Panel Discussion: Hear from Daimler Trucks NA, Altec Service Group, Meritor, Carolina Tractor & Equipment, and Universal Technical Institute

Recruiting, training, supporting, and retaining today’s service technicians is quite the challenge! Shifting generational demographics and technology advances, coupled with a high demand for service technicians presents leaders with unique obstacles. In this broadcast we share experiences and the best practices associated with innovative approaches as we host five industry leaders.

ROI of Partner Relationship Management (PRM): The Benefits of Deploying a PRM Solution with Case Study Examples

In this whitepaper, we offer a model that organizations can apply to generate a positive ROI as they consider deploying a PRM system. We also provide two business examples highlighting the solutions we’ve delivered to help our clients overcome industry challenges, along with the accompanied results.

Get Ahead: Learn about Daimler's program for developing tomorrow's service techs

Struggling to find Technicians?  Learn more about Daimler Trucks North America's (DTNA) Get Ahead program. Specific topics include:

• Trends driving the challenges behind service tech recruitment
• An overview of the Get Ahead program
• How to get involved and more!

Best Practices: Recruiting and Retaining Today's Service Techs

Recruiting, training, onboarding, and retaining service techs is an industry-wide challenge. Here, we explore the context for such challenges and what Daimler is doing to address them. Specific topics include:

• Trends driving the challenges behind service tech recruitment
• Daimler's response: Get Ahead and Finish First programs
• Technician recruitment and retention best practices
• Your comments and questions on the topic

Case Study: AICPA-CIMA

AICPA-CIMA needed a platform that allowed them to enable an e-commerce methodology of selling AICPA-CIMA training content to customers on behalf of their partners, support general partner engagement, and represent each partner, on the local level, through co-branded elements. Many partners do not have extensive IT staff nor Learning Management System (LMS) of their own, so a turnkey solution with easy administration was key.

LogicBay's Technology Suite: FUSE vs. PRM

An overview of LogicBay's Technology Suite including benefits, solutions and client examples. 

See the FUSE Platform in Action!

View an interactive overview of FUSE including the differences between public and private channels and how to leverage the platform for new product launches, selling training courses, onboard new dealers, and collaborate and communicate with other FUSE members.

Navigating Digital Transformation: Embracing Change in the Distribution Channel

An overview of our Channel Program Services, this three-part resource bundle provides practical steps to establish the current state of your distribution channel, develop a roadmap of improvements to carry forward, and how to align all stakeholders via our formal communication plan.

FUSE: A Digital Ecosystem for the Manufacturing Industry

LogicBay built FUSE, a digital, member-based ecosystem for the manufacturing industry.

This presentation will address the following:

• What is an ecosystem?
• Why are ecosystems important?
• What is FUSE? Including ecosystem examples, benefits of FUSE, and practically, how it works.
• A sneak peek into FUSE

Industry Associations: Challenges & Solutions

Empower your Association members and partners with easy-to-implement digital solutions

Our work with Associations has taught us that there are a number of obstacles related to achieving growth, in terms of members and overall revenue, and delivering value in terms of content, events, and member engagement. This whitepaper sheds light on common challenges Industry Associations are currently experiencing, along with digital solutions and best practices that address them.

Carolina Tractor & Equipment Company (CTE) Case Study

A common request - from many Caterpillar dealers, including CTE - is the need to provide employees with direct access to learning content in real time through their own LMS. In CTE’s case the LMS had to meet internal training requirements, provide scalability, and allow for easy administration. 

Meritor Case Study

Headquartered in Troy, Michigan, Meritor is a leading global supplier of drivetrain, mobility, braking and aftermarket solutions for commercial vehicle and industrial markets.