Did You Know?
| During the next five years the global demand for experienced service professionals in heavy manufacturing, electronics and computer technologies will outstrip available candidates. |
| Most service personnel are providing advanced services without a clear understanding of the fundamentals. |
| "Best Practices" in service training are seldom maintained throughout direct and indirect channels. |
| Most companies admit that their ability to effectively ramp up a service technician is poor to average. |
| While service certification programs have proved their merits across many sectors, few companies have implemented or maintained an effective certification program due to the heavy burden to do so. |
Source: LogicBay normative data & client studies - Copyright 2002-2007