Channel Partner Readiness: A Key for New Product Introductions
Posted by Todd Grant on Wed, Jan 25, 2012 @ 06:39 AM
New product design and development can take months to years, depending on the complexity of the project. Efficient development models and an emphasis on strategic planning have decreased the time and cost associated with development for many corporations. Despite streamlined planning and detailed in-house testing, many companies still see failure in the product launch stage. One reason behind this is that partner education is not an integral part of the development plan.
Channel Partner Education as Preparation
The ability of vendors, dealers and in some cases retailers to speak to the value and options associated with your product is essential to sales. This is especially true for complex or expensive products. For example, when selling high-fidelity audio equipment to consumers, salespeople have to explain complex technical specifications in such a way the layman understands. A company who has produced a new speaker must be sure the people in indirect sales channels understand what makes the speaker different from the competition. Otherwise, salespeople are likely to go with the item they understand when guiding a customer's purchase decision.
Dealer Education as Marketing Tool
When distributing through indirect sales channels, the fastest way to get consumers excited is to get dealers and re-sellers excited. As soon as you have a finalized design and spec sheet for your new product, you may want to being supplying dealers with educational material and marketing mock ups. Anticipation of the product will encourage pre-orders, allow vendors to begin their own sales and advertising plans and ensure a seamless launch.
Consistent Communication through a PRM System
Launching a preliminary marketing campaign with your dealers should not be a one and done experience. By fostering a two-way communication on your new product, you can optimize dealer buy-in. When your business partners feel tied to the product, they are more likely to succeed in selling it to end-users. No amount of shock and awe in a sudden marketing campaign can compete with the organic relationship between business partners and products that develops over time. You can foster this type of relationship through use of a Partner Relationship Management Portal. Such a portal allows you to provide education, deliver marketing materials, solicit feedback and ensure everyone in your channel is ready for the product launch. When everyone is excited and on the same page, launch success is much more likely.
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