| Not knowing whether tech is qualified |
| Time to proficiency is too long (6-18 months) |
| Inconsistent abilities and efforts for effectively ramping a new hire |
| Small percentage of service personnel receive training consistently or at all |
| High warranty & re-work costs |
| Lack of best practice sharing |
| Inconsistent rewards and recognition for job well done |
| Certification tracking burden |
| Decentralized, "on the job" information hard to find for service personnel |
| Version control of maintenance and service updates to field are difficult to manage |
| Lack of mindshare and loyalty with multi-branded dealer |